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April 11, 2008

QuickBooks Not Opening for Some Users

Audience Affected

ProAdvisors and their clients using QuickBooks® 2008 financial software or QuickBooks Enterprise Solutions 8.0. The problem does not affect all users and does not affect earlier versions of QuickBooks.

Look for These Symptoms

Dear QuickBooks ProAdvisor,

We have discovered that a Windows update issued last night may be triggering problems for some users of the above-referenced versions of QuickBooks financial software.

When the problem occurs, the QuickBooks software does not open.

Common symptons include the following:

  • The QuickBooks splash screen flashes, and then goes away on launch.
  • On launch of QuickBooks an error message says that the Web Connector has failed to initialize.

This issue is covered in the Knowledge Base item KBID 1009275. The KBID includes links to the Microsoft site for further assistance as needed.

Our response to this issue continues to develop and if we have new information to share after this Alert goes out, we will let you know at once.

Do Not Uninstall and Re-Install QuickBooks

This problem revolves around an issue with .NET. Uninstalling and re-installing QuickBooks does not address the problem and is not recommended.



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